Assessor Resource
LMTTF3002A
Gain customer acceptance of service proposal
Assessment tool
Version 1.0
Issue Date: May 2024
This unit applies to establishing and documenting a proposal to meet customer requirements and obtaining agreement for work to proceed. Interaction with the customer is usually performed individually but may involve collaborative approach with other personnel from the operator's workplace.
Work may be conducted in a variety of environments, such as:
operational indoor workplaces
operational outdoor workplaces
restricted or confined spaces
hazardous or exposed conditions
Work may be conducted in small to large scale enterprises and may involve individual and team activities. Work is performed within defined procedures under direct supervision.
The application of this unit is according to OHS practices of the enterprise and workplace practices, which may include:
requirements prescribed by legislation, awards, agreements and conditions of employment
standard operating procedures
work instructions
oral, written and visual communication
quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output
housekeeping
tasks related to environmental protection, waste disposal, pollution control and recycling
This unit requires the application of communication skills to confirm and document job requirements, present information to the customer and gain agreement about work processes. Planning and organisational skills are also used to establish work processes. This unit also requires problem solving skills and initiative and enterprise in order to determine alternative solutions to meet customer requirements. Self management skills are applied to ensure workplace and quality standards are achieved.
This unit covers the skills and knowledge required to gain customer acceptance of a proposal to provide a product and service.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)